Return & Refund Policy

1. Return Window

You may return or exchange most products within 7 days of purchase or delivery, provided the item is:

• Unused and unopened, in its original packaging.
• In resaleable condition, with all accessories, manuals, and tags included.
• Accompanied by your receipt, invoice, or order confirmation (WhatsApp order confirmation is accepted).

2. Items That Cannot Be Returned

For hygiene, safety, and practical reasons, the following are not eligible for return or exchange once sold, unless faulty:

• Custom cut-to-size items (timber, pipes, glass, etc.)
• Custom tinted or mixed paint
• Electrical items that have been installed, wired, or used
• Cement, sand, aggregate, and other bulk building materials once delivered
• Clearance or "as-is" items sold at a marked-down price

3. Damaged, Wrong, or Faulty Items

Please inspect your order when you collect it in-store or when it's delivered. If an item arrives damaged, faulty, or different from what you ordered, contact us within 48 hours of collection/delivery with your order reference and, where possible, a photo of the item. We will arrange a replacement, repair, or refund at no extra cost to you.

4. Manufacturer Warranty

Tools, electrical items, and other products that carry a manufacturer's warranty are covered by that manufacturer's own warranty terms and duration, separate from our 7-day store return window. We will help you route a warranty claim to the manufacturer or their local agent where applicable — bring the item along with your receipt.

5. How to Start a Return

1. Contact us by phone (037 228 1428) or WhatsApp (076 642 4703 / 074 339 3080) with your order details and reason for return.
2. Bring the item, in its original condition and packaging, to our store at 34 Madampe Road, Kuliyapitiya, along with your receipt or order confirmation.
3. We'll inspect the item and confirm whether it qualifies for a refund, exchange, or store credit.

Items ordered for island-wide delivery can also be returned by courier at the customer's cost, unless the return is due to our error (wrong or faulty item), in which case we cover the return delivery cost.

6. Refunds

Approved refunds are issued using the same method you paid with:

• PayHere payments — refunded to the original card/wallet through PayHere; this can take several business days to reflect depending on your bank.
• Bank transfer — refunded to the same bank account.
• Cash on delivery — refunded in cash at the store, or by bank transfer on request.

You can also choose store credit instead of a refund, redeemable on a future purchase.

7. Questions

Email: CENTRALHARDWAREKULIYAPITIYA@GMAIL.COM
Phone: 037 228 1428
WhatsApp: 076 642 4703 / 074 339 3080